1. Introduction
We encourage you to carefully review this Privacy Policy before accessing or using our services, which include the Website, Widget, and API (collectively referred to as the “Service”). This document outlines the types of data we collect, how we use it, and how it may be shared. Access to and use of the Service is conditional upon your acceptance of our Terms of Service, available at https://www.OneMatix.AI/terms, which incorporate this Privacy Policy. The Service is operated by ONE-IT (“Company”). By using the Service, you consent to the practices described in this policy. Unless otherwise specified, the definitions used in this Privacy Policy align with those in our Terms of Service.
2. Definitions
API – OneMatix application programming interface to be integrated with the User’s software.
Cookies – Small files stored on your Device.
Device – A computer or a mobile device.
Data Controller – A person or entity that determines the purposes and means of processing personal data. For this Privacy Policy, we are the Data Controller of your data.
Data Processors (or Service Providers) – Entities that process data on behalf of the Data Controller.
Data Subject – Any living individual who is the subject of Personal Data.
Personal Data – Information about a living individual who can be identified from that data.
Service – Collectively refers to the Website, Widget, and/or API.
Usage Data – Data collected automatically from the use of the Service (e.g., duration of a page visit).
User – The individual using our Service, corresponding to the Data Subject.
Website – Web pages located at OneMatix.AI.
Widget – A OneMatix widget that may be implemented on the User’s website.
3. The Data Controller
The controller of your Personal Data is: ONE-IT.
4. Information Collection and Use
We collect various types of information to provide and improve our Service. This includes both personally identifiable information and data collected automatically through your interaction with the Service.
5. Types of Data Collected
Personal Data
We may ask you to provide personally identifiable information such as:
Email address
First and last name
Cookies and Usage Data
Usage Data
Collected automatically and may include:
IP address
Browser type and version
Pages visited and time spent
Device identifiers and diagnostics
Tracking Cookies Data
We use cookies and similar technologies to track activity and improve our Service. You can configure your browser to refuse cookies, but some features may not function properly.
Types of cookies used:
Session Cookies (for operation)
Preference Cookies (to remember settings)
Security Cookies (for protection)
Advertising Cookies (to deliver relevant ads)
6. Use of Data
ONE-IT uses collected data for purposes such as:
Providing and maintaining the Service
Notifying you of changes
Enabling interactive features
Providing customer support
Analyzing usage to improve the Service
Monitoring Service performance
Detecting and addressing technical issues
Fulfilling contractual obligations
Sending account and subscription notices
Sending promotional content (with your consent)
Any other purpose disclosed at the time of data collection
7. Retention of Data
We retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. This includes compliance with legal obligations, dispute resolution, and enforcement of agreements. Data collected with your consent is retained until consent is withdrawn or legal retention periods expire. Usage Data is generally retained for shorter periods unless needed for security or functionality improvements.
8. Transfer of Data
Your information, including Personal Data, may be transferred to and stored on servers located outside your region, province, country, or jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer and process data in the United States.
ONE-IT will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur unless adequate safeguards are in place, including contractual protections such as the European Commission’s standard contractual clauses (Article 46.2(c) of the GDPR).
9. Disclosure of Data
We may disclose your Personal Data:
When required by law or in response to valid legal requests.
In connection with a merger, acquisition, or asset sale.
To our subsidiaries, affiliates, and employees.
To contractors, service providers, and third parties who support our business.
To fulfill the purpose for which you provided the data.
To display your company’s logo on our Website.
With your consent in other cases.
We do not sell or otherwise share your Personal Data except as described in this Privacy Policy.
10. Security of Data
We take data security seriously and implement appropriate administrative, technical, and physical safeguards to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, backup systems, and limiting access to authorized personnel only.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
11. Your Data Protection Rights Under GDPR
If you reside in the European Union (EU) or European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):
Access your Personal Data.
Request correction of inaccurate data.
Request deletion of your data (subject to legal exceptions).
Request restriction of processing.
Object to processing based on your specific situation.
Withdraw consent at any time (for data processed based on consent).
Lodge a complaint with a supervisory authority in your country.
To exercise these rights, contact us at contact@OneMatix.AI. We may ask you to verify your identity before responding. Note that some data is necessary to provide the Service.
12. Your Data Protection Rights Under CalOPPA
Under the California Online Privacy Protection Act (CalOPPA), we agree to:
Allow users to visit our site anonymously.
Include the word “Privacy” in our Privacy Policy link, easily accessible from our homepage.
Notify users of changes on our Privacy Policy page.
Allow users to update their personal information by emailing contact@OneMatix.AI.
Do Not Track Signals:
We honor Do Not Track signals and do not track, plant cookies, or use advertising when such browser settings are enabled. You can manage this preference in your browser’s settings.
13. Service Providers
We may engage third-party companies and individuals to:
Facilitate our Service.
Provide the Service on our behalf.
Perform Service-related tasks.
Assist in analyzing Service usage.
These providers have access to your Personal Data only to perform these tasks and are obligated not to disclose or use it for other purposes.
14. Analytics
We use third-party analytics tools to monitor and analyze Service usage:
Google Analytics
Tracks and reports website traffic. Data may be used to personalize ads.
Privacy Policy: https://policies.google.com/privacy?hl=en
Data protection: https://support.google.com/analytics/answer/6004245
15. Payments
We may offer paid products and/or services as part of the Service. In such cases, we use third-party services to process payments (e.g., payment processors). We do not store or collect your payment card details. That information is provided directly to our payment processors, whose use of your personal data is governed by their own privacy policies.
These processors comply with the PCI-DSS standards managed by the PCI Security Standards Council (a joint effort by Visa, Mastercard, American Express, and Discover), which help ensure secure handling of payment information.
Payment processor we use:
Stripe – Privacy Policy: https://stripe.com/us/privacy
16. Links to Other Sites
Our Service may contain links to external websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly recommend reviewing the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
17. Children’s Privacy
Our Service is not intended for individuals under the age of 16 (“Children”). We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian and you believe your child has provided us with Personal Data, please contact us.
If we become aware that we have collected Personal Data from a child without verified parental consent, we will take steps to delete that information from our servers.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “effective date” at the top will be updated accordingly. In some cases, we may notify you through other means if required by applicable law.
We encourage you to review this Privacy Policy periodically. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.
19. Contact Us
If you need to contact the Company for any reason, you may do so by emailing:
📧 https://onematix.ai/#contact