1. Introduction
These Terms and Conditions (“Terms”) establish the legal framework for accessing and using the services provided by ONE-IT (“Company”). The Company operates the platform available at OneMatix.AI (“Website”) and offers various tools and functionalities (“Services”) primarily aimed at supporting business users in their operations. By accessing the Website or using any part of the Services — including creating an Account — the User or Visitor confirms that:
i) they have read and fully accepted these Terms along with the Company’s Privacy Policy;
ii) they possess the legal age and capacity to enter into a binding agreement; and
iii) they are duly authorized to act on behalf of any organization they represent, and their statements are valid and enforceable.
If you do not accept these Terms, please refrain from using the Services. You may contact the Company at contact@OneMatix.AI if you have any questions or require assistance
2. Definitions
Unless the context indicates otherwise, the following capitalized terms shall have the meanings described below:
Company – Refers to ONE-IT, the provider and operator of the Services and the Website.
User – Any individual or entity that has registered and holds an active Account to access and use the Services.
Account – A personalized interface assigned to a User that enables access to the Website and/or Services.
Agreement – A subscription contract between the User and the Company, specifying the scope, duration, and cost of access to the Services.
API – The OneMatix application programming interface, intended for integration into the User’s systems or software.
Widget – A OneMatix embeddable tool that can be integrated into a User’s website or platform.
Website – The web platform managed by the Company and accessible at OneMatix.AI.
Service / Services – The combined functionality provided through the Website, API, and/or Widget, depending on the Agreement’s terms.
Content – Any material (such as text, images, or media) created, submitted, or displayed by the User or Guest through the Website or Services.
Guest – A non-registered visitor who accesses or browses the Website.
Device – Any equipment (e.g., computer, tablet, or smartphone) used to access the Website.
Mobile Device – A portable Device such as a smartphone or tablet used to interact with the Website or Services.
Password – A secure combination of characters (minimum 8) used to protect and authenticate access to a User’s Account.
Licence – A limited, non-exclusive right to use the API and/or Widget, granted by the Company to the User.
Notification – Any alert or message sent to the User as part of the Service functionality.
Link – A hyperlink that directs the User to external web content or third-party websites.
Other Websites – Websites not owned or controlled by the Company.
Intellectual Property – All copyrights, trademarks, patents, and other proprietary rights held by or licensed to the Company.
Privacy Policy – The document outlining how the Company collects, processes, and protects personal data, available at: https://www.OneMatix.AI/privacy.
Terms – These Terms of Service, accessible at: https://www.OneMatix.AI/terms.
These definitions apply in both singular and plural forms where applicable.
3. General Rules
Using the Service implies full acceptance of these Terms. The Terms apply exclusively to the relationship between the Company and the Guest or User. If the Service or Website enables services from other entities, those services will be governed by their own terms, unless explicitly stated otherwise in these Terms.
Each entity using the Service and/or Website must do so in accordance with its intended purpose as outlined in these Terms.
Minimum technical requirements for using the Website:
Internet access
A modern web browser: Google Chrome, Opera, Firefox, Safari, or Microsoft Edge
Browser version not older than one year
JavaScript enabled
Minimum technical requirements for using the API:
Internet access
Software capable of sending HTTP requests
Minimum technical requirements for using the Widget:
Internet access
A modern web browser: Google Chrome, Opera, Firefox, Safari, or Microsoft Edge
Browser version not older than one year
JavaScript enabled
It is recommended to install antivirus software on the Device or Mobile Device.
4. Account
Account creation is available through the Website. It requires logging in via Facebook, Google, or registering with an email and Password.
When creating an Account, you must provide accurate, complete, and current information. Failure to do so may result in immediate termination of your Account.
You are responsible for maintaining the confidentiality of your Account and Password, including restricting access to your Device or Mobile Device. You accept responsibility for all activities that occur under your Account and/or Password.
You must notify the Company immediately of any security breach or unauthorized use of your Account.
You may not use a username that:
Belongs to another person or entity without authorization
Is not lawfully available for use
Is offensive, vulgar, or obscene
5. Communications
By creating an Account, you may agree to receive newsletters, marketing or promotional materials, and other communications from the Company. These communications may include updates about the Service, new features, or other relevant information. You can opt out of receiving these communications by following the unsubscribe link or instructions provided in any email we send.
6. Contests, Sweepstakes and Promotions
Any contests, sweepstakes, or other promotions (collectively “Promotions”) made available through the Service or Website may be governed by separate rules. These rules may be outlined in a specific Agreement or published separately. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. In the event of a conflict between these Terms and the rules of a Promotion, the Promotion rules will take precedence.
7. Subscriptions
Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”), which may be monthly or annually depending on your selected plan. At the end of each Billing Cycle, your Subscription will automatically renew under the same conditions unless you cancel it or the Company cancels it.
You may cancel your Subscription renewal through your Account or by contacting contact@OneMatix.AI. A valid payment method (credit/debit card, Apple Pay, or Google Pay) is required. You must provide accurate billing information including:
Full name
Email address
Country
Legal business name
VAT number (if applicable)
Valid payment method
By submitting this information, you authorize the Company to charge all Subscription fees to your payment method. If automatic billing fails, you will receive an invoice and must complete payment manually by the due date. The Company reserves the right to refuse or cancel orders for reasons including service availability, pricing errors, or suspected fraud. You are responsible for any additional taxes or fees imposed by your local authorities.
8. Fee Changes
The Company may modify Subscription fees at its sole discretion. Any changes will take effect at the end of the current Billing Cycle. You will receive reasonable prior notice of any fee changes, giving you the opportunity to cancel your Subscription before the new fees apply. Continued use of the Service after the fee change becomes effective constitutes your agreement to the new pricing.
9. Refunds
Except where required by law, all paid Subscription fees are non-refundable.
10. Content
Our Service and Website allow you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are solely responsible for the Content you post on or through the Service, including its legality, reliability, and appropriateness.
By posting Content on or through the Service or Website, you represent and warrant that:
(i) the Content is yours (you own it) and/or you have the right to use it and to grant us the rights and license as provided in these Terms, and
(ii) the posting of your Content does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person or entity.
We reserve the right to terminate the Account of any User found to be infringing on copyright. You retain all rights to any Content you submit, post, or display on or through the Service or Website and are responsible for protecting those rights. We assume no responsibility or liability for Content posted by you or any third party.
11. Prohibited Uses
You may use the Service or Website only for lawful purposes and in accordance with these Terms. You agree not to use the Service or Website:
In any way that violates any applicable national or international law or regulation.
To exploit, harm, or attempt to harm minors in any way.
To transmit or procure the sending of any advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or similar solicitations.
To impersonate the Company, a Company employee, another User, or any other person or entity.
In any way that infringes upon the rights of others or is illegal, threatening, fraudulent, or harmful.
To engage in conduct that restricts or inhibits anyone’s use or enjoyment of the Service or Website.
Additionally, you agree not to:
Use the Service or Website in any way that could disable, overburden, damage, or impair it.
Use any robot, spider, or other automatic device to access the Service or Website.
Use any manual process to monitor or copy material without prior written consent.
Introduce viruses, trojan horses, worms, or other malicious material.
Attempt to gain unauthorized access to any part of the Service or Website.
Attack the Service or Website via denial-of-service or distributed denial-of-service attacks.
Take any action that may damage or falsify the Company’s reputation.
Otherwise interfere with the proper working of the Service or Website.
12. Analytics
We may use third-party service providers to monitor and analyze the use of our Service and Website.
Google Analytics
Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google may use the collected data to personalize ads within its advertising network. For more information, visit: https://policies.google.com/privacy?hl=en and https://support.google.com/analytics/answer/6004245.
Mixpanel
Mixpanel is provided by Mixpanel Inc. You can opt out of Mixpanel analytics by visiting: https://mixpanel.com/optout. For more details, see https://mixpanel.com/terms.
13. Intellectual Property
The Service, Website, and their original content (excluding user-submitted Content), features, and functionality are and will remain the exclusive property of the Company and its licensors. They are protected by copyright, trademark, and other laws of the United States and foreign jurisdictions.
Users do not acquire any rights to the Company’s Intellectual Property. Use of the Intellectual Property is limited to personal use as defined by applicable law. Upon purchasing a Subscription, the User receives a limited, non-transferable, revocable, non-exclusive License to use the Service in accordance with the Subscription terms.
The License allows:
Installing the Service on the User’s website or software.
Using the Service to serve the User’s customers.
Users may not sublicense, modify, reverse engineer, decompile, disassemble, or attempt to derive source code from the Service or Website. Users may not create or publish APIs or proxy access to the Service or Website, nor use them in an automated manner.
14. Copyright Policy
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted using the Service or Website infringes on the copyright or other intellectual property rights of any person or entity.
If you are a copyright owner or authorized representative and believe that your copyrighted work has been copied in a way that constitutes infringement, please submit your claim via email to contact@OneMatix.AI with the subject line: “Copyright Infringement.” Include a detailed description of the alleged infringement as outlined in Section 15.
You may be held liable for damages (including legal fees) for misrepresenting or submitting bad-faith claims of infringement.
15. DMCA Notice and Procedure for Copyright Infringement Claims
You may submit a notification under the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C. § 512(c)(3) for further detail):
An electronic or physical signature of the person authorized to act on behalf of the copyright owner.
A description of the copyrighted work that you claim has been infringed, including the URL (web address) where the copyrighted work exists or a copy of the work.
Identification of the URL or other specific location on the Service where the allegedly infringing material is located.
Your address, telephone number, and email address.
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
You can contact our Copyright Agent via email at: contact@OneMatix.AI.
16. Error Reporting and Feedback
The Company strives to support Guests and Users in resolving issues related to the Service and continuously works to improve its quality based on submitted feedback.
You may provide feedback, suggestions, ideas, complaints, or other input related to the Service by emailing contact@OneMatix.AI. By submitting feedback, you agree that:
(i) You do not retain any intellectual property rights or other claims to the feedback.
(ii) The Company may already be working on similar ideas.
(iii) The feedback does not contain confidential or proprietary information.
(iv) The Company is not obligated to maintain confidentiality regarding the feedback.
If ownership transfer of the feedback is not possible due to applicable laws, you grant the Company and its affiliates an exclusive, transferable, irrevocable, royalty-free, sublicensable, and perpetual right to use the feedback in any manner and for any purpose.
17. Links to Other Websites
The Service and/or Website may contain links to third-party websites (“Other Websites”) that are not owned or controlled by the Company. The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any Other Websites.
You acknowledge and agree that the Company shall not be responsible or liable for any damage or loss caused by or in connection with the use of or reliance on any content, goods, or services available on or through any Other Websites.
We strongly recommend reviewing the terms of service and privacy policies of any Other Websites you visit.
18. Disclaimer of Warranty
The Service is provided by the Company on an “as is” and “as available” basis. The Company makes no warranties, express or implied, regarding the operation of the Service or the information, content, or materials included.
You agree that your use of the Service is at your sole risk. The Company does not guarantee that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. The Company disclaims all warranties, including but not limited to warranties of merchantability, non-infringement, and fitness for a particular purpose.
This disclaimer does not affect any warranties that cannot be excluded or limited under applicable law.
19. Limitation of Liability
The Company is not liable for any consequences resulting from reliance on content provided by the Service, including content generated by AI. The AI is not an expert and may provide incorrect or incomplete information. It is not a substitute for professional advice.
The Company is not responsible for:
Content used by the User’s customers.
Malicious software or phishing attempts by third parties.
Service interruptions.
Force majeure events (e.g., power outages, natural disasters, wars, strikes).
To the extent permitted by law, you agree to hold the Company and its affiliates harmless from any indirect, punitive, incidental, or consequential damages, including legal fees, arising from your use of the Service or violation of these Terms.
If liability is found, it will be limited to the amount paid for the Service. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.
20. The Guest’s/User’s Liability
The Guest and/or User is fully responsible for any unauthorized or authorized distribution of content available on the Website or through the Service, especially content protected by Intellectual Property rights. This includes, but is not limited to, releasing the Company from any claims made by third parties regarding such distribution.
The User is solely liable for any Content published, presented, sent, or otherwise shared while using the Service, including content directed to the User’s customers.
21. Service Breaks
The Company does not guarantee uninterrupted access to the Service or Website. It reserves the right to temporarily suspend the operation of the Website, the Service, or specific functionalities.
For planned maintenance or updates, the Company will notify Users at least 3 days in advance via the Website or the email address associated with the Account.
For unplanned outages or technical issues, the Company will notify Users as soon as possible through the same channels.
By accepting these Terms, the User acknowledges and agrees that the Service may not be 100% reliable at all times.
22. Personal Data Protection and Security
The Company processes personal data with care and implements appropriate technical and organizational security measures. Detailed information is available in the Privacy Policy at: https://www.OneMatix.AI/privacy.
However, the Company is not responsible for the protection of personal data belonging to the User’s customers who interact with the Service. Nor is it responsible for the privacy practices or data protection policies of Other Websites linked from the Service.
Users are encouraged to review the privacy policies of any external websites before submitting personal or sensitive information.
23. Termination
The Company may suspend or terminate your Account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms.
If you wish to terminate your Account, you may do so by simply discontinuing use of the Service.
All provisions of these Terms that should survive termination will remain in effect, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
24. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Failure by the Company to enforce any provision of these Terms shall not be considered a waiver of those rights. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These Terms constitute the entire agreement between you and the Company regarding the Service and supersede any prior agreements.
25. Changes to Service
The Company reserves the right to withdraw or modify the Service, or any part of it, at its sole discretion and without prior notice. We are not liable if any part of the Service becomes unavailable at any time or for any period.
From time to time, we may restrict access to certain parts of the Service or the entire Service to some or all users, including registered users.
26. Amendments to Terms
We may revise these Terms at any time by posting the updated version on the Website. It is your responsibility to review the Terms periodically.
Your continued use of the Service after any changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you are no longer authorized to use the Service.
In the event of any conflict between these Terms and a separate Agreement (if one exists), the provisions of the Agreement shall prevail. This also applies to any amendments made to the Terms through the Agreement.
27. Waiver and Severability
No waiver by the Company of any term or condition set forth in these Terms shall be deemed a continuing waiver of such term or condition or a waiver of any other term or condition.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or other competent authority, that provision shall be modified or limited to the minimum extent necessary so that the remaining provisions of the Terms will continue in full force and effect.
28. Acknowledgement
BY USING THE SERVICE OR ANY OTHER SERVICES PROVIDED BY THE COMPANY, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.
29. Contact Us
If you need to contact the Company for any reason, you may do so by emailing:
📧 https://onematix.ai/#contact